“When the Bitcoin disappeared, I believed my life savings had gone forever. To have it returned to me today is overwhelming.”— Bitcoin owner, quoted by Edmonds Marshall McMahon
In Bitcoin returned to its owner,
as reported by EMM.
A forgotten password. A missing backup. A wallet you can no longer open. Tell us what happened, and let’s explore whether there’s a path back to your crypto.
Start with the story. Never share your seed phrase or private keys.
What you still have matters. A wallet file, an old device or part of a backup may help determine which recovery options are possible.
You have the wallet or device, but the password or PIN that unlocks it is missing.
Part of your recovery phrase or backup is missing. Tell us what remains, without sending any secret words.
Your wallet file, hardware device or old computer is no longer giving you access to your assets.
You don’t need to know the technical terms.
Start with what you remember.
Share the wallet type, how you lost access and what files or devices you still have.
Our team reviews your situation to identify whether a technical recovery route may exist.
If there’s a potential path forward, discuss the process and any proposed fees before deciding to proceed.
Tell us a little about your situation. Your request goes to the DART team at [email protected] for review.
Do not include seed phrases, private keys, passwords or backup files in this form. We only need a general description to start.
Recovery depends on the wallet, the information available and the nature of the access problem. Recovery cannot be guaranteed.
Sometimes, depending on what remains. An encrypted wallet file, a device or an incomplete backup may provide a starting point. If all private keys and backups are gone and no exploitable weakness exists, there may be no technical recovery route.
No. Keep seed phrases, private keys, passwords and wallet files out of this form and ordinary email. The initial review only needs a high-level description.
This form asks our team to review your situation and contact you. It does not authorize recovery work or accept a fee agreement.